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[软件故障] 趋势安全无忧 0x80040707 SVRSETUP.GetIEProxy错误的解决方法

现象:服务器端趋势科技安全无忧软件(网络安全版)V9.0卸载后再安装报错:
未处理的异常情况
错误号码: 0x80040707
描述:DLL文件调用失败:  SVRSETUP.GetIEProxy

安装程序将立即终止


解决:
一、官方解决方法(实测无效):
SUMMARY

When you try to install the OfficeScan server or the Security Server of WFBS, "Error 0x80040707" appears.

The error occurs when you run an installation or upgrade in a Microsoft server platform.




DETAILS

To resolve the issue:

  • Go to the Control Panel and verify if Trend Micro Plug-in Manager is installed.
  • If you are using WFBS Standard version, uninstall the Trend Micro Plug-in Manager.
  • Go to the location of the server installation file.
  • Right-click the setup file and select Run as Administrator.
  • When prompted if you want to install or upgrade, click Yes.You will now be able to install the product without any error.

If the issue persists, send the Ofcmas.log file of the %WINDIR% directory to Trend Micro Technical Support.

翻译如下:

1.转到控制面板并验证是否安装了趋势科技插件管理器。

2.如果您使用的是WFBS标准版,请卸载趋势科技插件管理器。

3.转到服务器安装文件的位置。

4.右键单击安装文件并选择以管理员身份运行。

5.当系统提示您是否要安装或升级时,请单击是。您现在可以安装产品而不会出现任何错误。


二、安装低版本法

下载并安装了7.0版,之后卸载7.0,清除系统中残留文件及注册表项,再安装9.0版。

三、远程桌面多用户法

如果是远程桌面登录服务器安装的趋势安全无忧,卸载后,请再登录一个用户,之后再运行安装程序。


注:

运行安装程序setup.exe时,请右击,以管理员身份运行。

注册表中无法删除(提示无权限、添加权限报错)的项,使用XueTR(PCHunter64或PCHunter32)删除。


================================================================

服务端手动卸载方案:

Manually uninstalling the Security Server of Worry-Free Business Security (WFBS)

SUMMARY

If uninstalling the WFBS Security Server from the Control Panel does not work, you can perform a manual uninstallation instead.



DETAILS

To manually remove the Security Server:

  • On the Security Server, open Windows Services and stop the following services:
    • Trend Micro Security Server Master Service
    • Trend Micro Smart Scan Service
    • Trend Micro Plug-in Manager
  • Open a command prompt window and go to the directory where the Security Server programs are installed.

    Example: C:\Program Files\Trend Micro\Security Server\PCCSRV

  • Enter these commands:

    SVRSVCSETUP -uninstall_PLM (This removes the Trend Micro Plug-in Manager Service.)
    SVRSVCSETUP -uninstall (This removes the Trend Micro Security Server Master Service.)

  • Disable sharing of the ..\PCCSRV folder.
    • Go to ..\Program Files\Trend Micro\Security Server.
    • Right-click the PCCSRV folder, then select Properties.
    • Under the Sharing tab, select Do not share this folder.
    • Click Apply.
  • Using Windows Explorer, go to the directory where the Security Server programs are installed and manually delete all files and directories.
  • From the Windows Start menu, delete the program group Trend Micro Worry Free Business Security.
    • Go to Start > Trend Micro Worry-Free Business Security.
    • Right-click Trend Micro Worry-Free Business Security and select Delete.
  • Open the Registry Editor.

    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  • Delete one of the following registry hives:
    • For 32-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Security Server_registry.
    • For 64-bit OS: Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Security Server_registry.
  • Delete the Security Server shortcut on your Desktop.

If this procedure fails, contact Trend Micro Technical Support for help in uninstalling the Security Server.


================================================================

WFBS9.0客户端手动卸载方案:


WFBS 9.0 客户端如果无法完成正常卸载,可以使用如下方案进行手动卸载

1.打开Windows服务,停止以下服务:
Trend Micro Security Agent Listener
Trend Micro Security Agent Personal Firewall
Trend Micro Security Agent RealTime Scan
Trend Micro Security Agent NT Proxy Service (Win7 and below)
Trend Micro Unauthorized Change Prevention Service
Trend Micro Common Client Solution Framework

2.打开注册表编辑器,手动删除以下键值(注意:在对注册表操作前,请先备份注册表,以免误删后无法恢复)
a.Locate HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services and delete the following registry keys:
Ntrtscan
Tmactmon
TMBMServer
TmCCSF
TMCFW (Windows XP)
Tmcomm
TMEBC
Tmeevw (Windows 8)
tmevtmgr
TmFilter
Tmlisten
TMLWF(Windows Vista and later)
TmPfw
TMPreFilter
TmProxy (Windows 7 and below)
Tmtdi (Windows 7 and below)
Tmusa (Windows 8)
tmwfp (Windows Vista and later)
VSApiNt

b.Locate and delete the following registry keys:
For 32-bit:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OfficeScan Monitor
For 64-bit:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\
Run\OfficeScan Monitor

c.Locate HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ and delete the following registry keys:
HKLM\Software\Microsoft\windows\currentversion\uninstall\Wofie
For 32-bit:
HKLM\Software\Microsoft\windows\currentversion\uninstall\{C1F6E833-B25E-4C39-A026-D3253958B0D0}
For 64-bit:
HKLM\Software\Microsoft\windows\currentversion\uninstall\{A38F51ED-D01A-4CE4-91EB-B824A00A8BDF}

d.Locate and delete the following registry keys:
For 32-bit:
HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\
AEGIS
AMSP
ClientStatus
NSC
Osprey
Pc-cillinNTCorp
Wofie
For 64-bit:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\
AEGIS
AMSP
NSC
Osprey
Wofie

e.Locate and delete the following keys from the HKEY_CLASSES_ROOT\Installer\ registry hive:
For 32-bit:
"HKEY_CLASSES_ROOT\Installer\Features\338E6F1CE52B93C40A623D5293850B0D
"HKEY_CLASSES_ROOT\Installer\Products\338E6F1CE52B93C40A623D5293850B0D
"HKEY_CLASSES_ROOT\Installer\Upgradecodes\8A88AE84D667B304CB368C99791A74A6
For 64-bit:
HKEY_CLASSES_ROOT\Installer\Features\DE15F83AA10D4EC419BE8B420AA0B8FD
HKEY_CLASSES_ROOT\Installer\Products\DE15F83AA10D4EC419BE8B420AA0B8FD
HKEY_CLASSES_ROOT\Installer\Upgradecodes\8A88AE84D667B304CB368C99791A74A6





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